MONTHLY BILLING
Since 1998, Shorelands Water Company
has utilized a monthly billing cycle. This
method has been proven to be a valuable tool in helping to quickly
identify a leak in a relatively short period of time which in turn,
saves the customer money.
As always, your
cooperation and assistance in obtaining regular meter readings can save
you money. Regular reading of your meter is the best method of early
leak detection which may result in high water bills. If the Meter Reader
is unable to access your reading device at your home or business, your
reading is then estimated based on prior usage for that billing period.
The area around the meter must be kept clear so that the meter reader
has access to our equipment.
If you have received 2 estimated bills in a row, please contact our
Customer Service Department at (732) 264-5510 to set up an appointment
for a meter read.
UNPAID BILLS
We
want all of our customers
to have continuous water service!
That's why
we make every effort to contact our customers when there is a past due
amount. After 15 days following the mailing of a bill, any unpaid bills
are considered late and subject to discontinuance of service. An URGENT
NOTICE will be mailed stating the date of intended service interruption.
Our Customer Service Department then follows up with an automated
courtesy call to remind the customer of the past due amount and date of
service interruption. It is your responsibility as a customer to notify
us if your contact information has changed. If you are having a problem
paying a bill on time, please contact our office at
(732) 264-5510. We will make every effort to work out a payment plan
with you. If the service is shut off, there will be a charge for
resumption of service. This charge is due along with the past due
balance to restore your water service.
